SHIPPING & RETURNS
Your orders will be delivered in a completely opaque thick brown cardboard box OR opaque high strength un-tear able poly bag. We don't put any indication of product name in the package on the packaging box to maintain your privacy. This ensures complete privacy of your order and safeguards quality and packaging of your order.
GIFT WRAP - We offer optional gift wrap in case you want to surprise someone OR you want additional layer of privacy.
We offer shipping across UAE. Delivery time ranges between 15 to 45 business days.
Possible reasons of delay in delivering
- Delivery due to customer unavailability or discrepancies in billing address or failures in providing contact number for delivery.
- Delivery to certain areas may have a longer delivery period due to lack of accessibility, poor weather conditions, security reasons etc.
- In case of cities dealing with law-and-order situations, delivery of courier might get temporarily effected.
Note: Currently, we only deliver in United Arab Emirates.
- We may charge a shipping fee depending on the area, which will be shown at the time of checkout.
- The total shipping charge for your Order will be displayed once you proceed to check out.
- It is our responsibility to ship all items in your Order together; however, this may not always be possible due to product characteristics, or availability. Also, there may be restrictions on accepting Orders for certain pin codes as cannot be shipped to those destinations. In such scenarios, order will not be accepted online, and message will be displayed requesting to provide an alternate pin code.
- Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.
- In instances where customer places multiple orders within a day or two, we might combine orders and ship them together.
- We shall be sending the tracking URL of the courier so that you can track the delivery yourself also.
- Emirates Post
We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our payment gateway service providers.
Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after you have been charged, the said amount will be reversed back to source account.
We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account. Typically refunds take 5-10 Business days to get reflected in Bank Account. In some cases, credit card issuing banks may take longer to reflect the credit posted on the card.
Please feel free to mail us at email@example.com for any questions.
We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 15 days from the date of delivery as follows:
- In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 15 days from the date on which these goods are delivered.
- Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
- Products damaged while being used do not qualify for a refund or replacement.
- In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
- In case your location supports reverse pickup, we shall be arranging a reverse pickup of the products from your location free of cost. You just need to pack the products properly and hand over the packet with our address to the courier person who we will arrange to come to your doorsteps. Please retain the receipt/POD given by courier personal.
- Typical time of reverse pickup is 1-5 business days from the date of request, however in certain cases it may be longer. Customer shall get full refund amount entitled as per the policy if the request is raised within stipulated returns allowed time window and need not worry about reverse pickup delays.
- In case reverse pickup is not possible from your location, we will request you to send the products to us via courier on your own and we will refund the courier amount. Ensuring that the product reaches un-damaged in our warehouse in this case is customer's responsibility hence we recommend using only reputed courier services and claim refund from them directly in case the package is lost by them.
- Refund shall be initiated once the products reach back our warehouse and necessary checks are completed to clear the refund process.
- We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.
- We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
- In case of multiple products order, return request should be placed together for all the products you want to return.
NOTE: Products that have been tampered with, opened and/or used cannot be returned.
Due to hygiene reasons, we won't be able to accept returns in the following categories:
- Men's Briefs
You may contact our Customer Care within 15 calendar days of having received the product and request a return/exchange, subject to the above-mentioned terms and conditions. We will arrange for the products to be collected from the delivery address through courier FREE of cost and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/exchange may not be possible.
For any more queries please write to us: firstname.lastname@example.org